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Designing Better Sleep, Better Health: How Resmed Puts People at the Heart of Innovation.
Resmed is a global health technology leader founded in Sydney, Australia, best known for transforming sleep and respiratory care through life-changing innovations.
With a mission to create life-changing health technologies that people love, Resmed is working towards a world where everyone can achieve their fullest potential. To do this, the company combines clinical expertise with design-led thinking to deliver intelligent, connected care.
Design is not viewed as a function but as a strategic mindset that drives innovation, empathy, and user experience across every level of the organisation.
All Resmed images and video © Resmed
DESIGN PROCESS
Resmed follows a structured yet flexible design process built on empathy, experimentation, and evidence.
Each project begins with defining the challenge through research and collaboration, followed by building empathy via direct engagement with users in real-world settings.
Ideation, prototyping, and iterative testing ensure solutions are viable, usable, and desirable, from physical devices to digital health ecosystems, with continuous feedback loops embedded even after launch to drive ongoing improvement.
IMPACT
Through design, Resmed generates significant economic, social, and environmental impact.
Economically, it employs over 10,000 people globally and invests more than USD 300 million annually in R&D, supporting Australia’s reputation as a global health tech hub.
Socially, its products empower millions to lead healthier lives through better sleep and respiratory care, while environmentally, it has reduced waste and achieved major sustainability gains, such as saving over 300 metric tons of cardboard annually through packaging redesign.
LESSONS FOR OTHERS
Resmed shows that design excellence flourishes when it has a seat at the leadership table.
It advises other organisations to start small but embed design into cross-functional teams, cultivating curiosity, empathy, and evidence-based decision-making.
The company stresses that design maturity builds over time when businesses measure what matters usability, trust, and satisfaction and align around a shared mission that connects every team to real user needs.
KEY TAKEAWAYS
Design is Resmed’s differentiator, transforming it from a medical device manufacturer into a human-centred health technology leader.
Its design-led mindset fosters innovation that bridges engineering, clinical care, and emotional connection, resulting in products people love, not just need.
The organisation’s experience principles, lovable, empowering, seamless, and simple, encapsulate how it delivers technology that is both clinically effective and deeply human.
VISION FOR A DESIGN-LED NATION
Resmed envisions a future where Australia is recognised as a design-led nation, solving the right problems with people at the centre.
It calls for three enablers: elevating design to a strategic national capability, embedding design education and skills pipelines, and fostering collaboration across government, industry, startups, and academia.
For Resmed, a design-led nation is one where innovation is empathetic, inclusive, and scalable, improving lives while strengthening Australia’s global competitiveness.
